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Delivery and Shipping

The total delivery time to the customer is the sum of processing time + transit time.
Normally, processing time is 1 to 7 business days. Ideally, any order placed before 1:00 pm CET on a business day will be processed the same day.
Customers will receive an email notification when their order is being processed and shipped, which includes a tracking number for the package.
faq

Frequently asked questions about delivery

What are the available delivery options?
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We offer several delivery methods, including standard shipping, expedited shipping, and express delivery. You can choose the most convenient option during the checkout process.
How long will it take for my order to arrive?
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Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 5 to 7 business days, while expedited options may take 2 to 3 days.
Can I track my order?
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Yes, once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to track your package in real time.
Do you offer international shipping?
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Yes, we offer international shipping to many countries. Shipping rates and delivery times will depend on the destination.
What should I do if my package is delayed or lost?
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If your package is delayed or not delivered within the expected timeframe, please contact our customer service team immediately. We will work with the shipping company to resolve the issue as quickly as possible.
Is delivery free?
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Delivery charges may apply depending on your location and the selected shipping method. We offer free shipping on orders over a certain amount, which is detailed during the checkout process.
What happens if I am not home when my package arrives?
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If you are not available to receive your package, the carrier will typically leave a delivery notice and may attempt to redeliver it or you may need to pick it up at a local facility.
Can I change my shipping method after placing the order?
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Shipping methods can be adjusted before the order is processed. If you wish to change your shipping method, please contact us as soon as possible.
In general, orders are processed and shipped within 3 business days from the date of purchase.
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Express Shipping
(GLS Express)

  • Countries within the European Union - 5 to 8 business days (typically 7 business days).
  • Countries outside the European Union - 8 to 15 business days + processing days until the customer pays all duties and taxes for the purchase.

Standard Shipping

  • Please refer to the table below for transit time by delivery country .
  • Note: transit time for islands may require an additional 1 to 8 business days.

Transit time
 by delivery country

Country / Region

Spain

Portugal

France

Germany

Switzerland

Italy

Netherlands

Sweden

Finland

United Kingdom

Ireland

Denmark

Austria

Belgium

Transit time

1-3 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

5-8 Business Days

Who we are
We are passionate about improving comfort and innovation at home. Our brand not only offers products but transforms spaces with modern solutions that bring comfort, functionality, and style to your daily life.
Customer service       

Our hours of operation:

Monday - Friday : 

09:00 AM - 04:00 PM

Contact us:
info@vodram.com  +34641988207

Address : 

Carrer del Music Cabanillas, 27, P05 - 9, 46017, Valencia, Spain

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